Refunds/Exchange Policy

Wrong or Damaged items received

We want you to be 100% satisfied with your purchase. If we made a mistake or the item arrived defective, please click raise a query below and we will make things right.

Do note:

Time period for Refunds/ Replacement.

Once your goods have been received by us, please allow up to 2-3 working days for your request to be processed and we’ll immediately inform you by mail when your refund/replacement is approved from our side.

Contact our customer service team 

The Customer Service team operates on Monday to Friday from 9.00am until 7:00pm Indian Standard Time.

Please mail us at sura@artisanpack.in

No refunds will be made for less than Rs. 2000.00. A discount voucher will be created that you can apply to your next purchase.